DELIVERY INFORMATION

Standard Royal Mail Tracked delivery (RM aim to deliver in 48 hours) is currently £3.50 with free postage available for orders over £100  Please enter a mobile number when you checkout to take advantage of this text service. For orders from abroad additional shipping costs are in line with U.K. Royal Mail standard charges.   At the moment we do not ship overseas.

 

All online orders will be beautifully packaged using biodegradable materials. If you have purchased a gift box, this will be wrapped in brown paper so the presentation box is kept intact. Furthermore, we offer a gift wrapping service available to add on in your basket for £4.

 

RETURN POLICY

We are currently unable to accept returns for our items unless they are damaged and hence unuseable.  Personalised orders will only be replaced/refunded where there is an error by Bewitching Gifts.

If your order is damaged, please contact us within 14 days and we will send a replacement or offer a refund. Please get in touch with a photograph of your damaged product and we will notify you of the approval or rejection of your refund or replacement.

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If a refund is the way forward, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Alternatively, we will send out a replacement item to be arranged with you.

Depending on where you live, the time it may take for your replacement product to reach you may vary. 

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PAYMENT METHOD

Payment can be made with credit/debit cards by PayPal either via your own PayPal account or by debit/credit card as a PayPal guest at checkout.    We can take payment in person or by phone 01423 619006 - there is an answer service please leave a message and we will call you back as soon as possible.